Warranty Policy

Warranty Policy

At LUVIELLE, we stand behind the quality of our products. Every purchase is backed by our limited warranty against manufacturing defects.

Warranty Coverage

All LUVIELLE products are covered by a 12-Month Limited Warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects

  • Faulty materials

  • Workmanship defects under normal use

If your product is found to have a manufacturing defect during the warranty period, we will, at our discretion, repair or replace the product at no additional cost.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage that does not affect product performance

  • Damage caused by misuse, abuse, accidents, or improper storage

  • Damage resulting from unauthorized repairs or modifications

  • Water or liquid damage (unless otherwise stated)

  • Damage caused by failure to follow the product instructions

Warranty Claims

To submit a warranty claim, please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the defect

Our team will review your claim and respond as quickly as possible.

Replacement Policy

If your warranty claim is approved, LUVIELLE will provide a replacement product or another suitable solution, depending on product availability.

Limitation of Liability

LUVIELLE's warranty is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Us

If you have any questions regarding our warranty policy or need assistance, please contact us:

Email: support@luvielle.store

Thank you for choosing LUVIELLE. We are committed to delivering premium products and exceptional customer support.