FAQS

Frequently Asked Questions (FAQs)

Welcome to the LUVIELLE Help Center. Below are answers to the questions we receive most often.

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

  • United States: 5–10 Business Days

  • Canada: 6–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Europe: 5–10 Business Days

  • Australia & New Zealand: 6–12 Business Days

  • Rest of the World: 7–15 Business Days

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become active.

Can I cancel or change my order?

If your order has not yet entered processing, we may be able to modify or cancel it.

Please contact us as soon as possible at support@luvielle.store.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal (where available)

All payments are processed securely using encrypted payment gateways.

What is your return policy?

We offer a 30-day return policy for eligible items.

Products must be unused, in their original packaging, and in their original condition.

Please visit our Returns & Exchanges page for complete details.

How long do refunds take?

Once your return has been approved, refunds are typically processed within 5–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.

Do your products include a warranty?

Yes. Most LUVIELLE products are covered by a 12-Month Limited Warranty against manufacturing defects.

Please refer to our Warranty Policy for full details.

Do you ship internationally?

Yes! LUVIELLE proudly ships to customers in many countries around the world.

Shipping options and delivery estimates are displayed during checkout.

What should I do if my product arrives damaged?

Please contact us within 48 hours of delivery and include clear photos of the damaged item and its packaging.

Our team will review your request and provide a suitable solution.

Why hasn't my tracking information updated?

Tracking information may take 24–72 hours to update after shipment.

If there has been no update after 72 hours, please contact our support team.

Are my payments secure?

Absolutely.

All payments are processed through trusted, encrypted payment providers. LUVIELLE does not store your complete credit or debit card information.

How can I contact customer support?

You can reach our Customer Support Team anytime by email:

Email: support@luvielle.store

We aim to respond within 24–48 business hours.

Still Need Help?

If you can't find the answer you're looking for, we're always happy to help.

Simply email us at support@luvielle.store, and our team will assist you as quickly as possible.

Thank you for choosing LUVIELLE.