Shipping policy

Shipping Policy

Last Updated: July 5, 2026

At LUVIELLE, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 Business Days

  • Canada: 6–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Australia & New Zealand: 6–12 Business Days

  • Europe: 5–10 Business Days

  • Rest of the World: 7–15 Business Days

Please note that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your destination.

Free Shipping may be available during promotional periods or on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. LUVIELLE is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at support@luvielle.store. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Email: support@luvielle.store

Thank you for choosing LUVIELLE. We appreciate your trust and look forward to providing you with a premium shopping experience.