Returns & Exchanges

Returns & Exchanges

At LUVIELLE, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories and documentation.

  • Not show signs of misuse, damage, or excessive wear.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been used, damaged by the customer, or returned without their original packaging.

Gift cards and final sale items are also non-refundable.

Exchanges

If you received a defective or damaged item, we will gladly offer a replacement at no additional cost. Please contact us within 48 hours of delivery and include photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

How to Start a Return

To request a return or exchange, please contact our customer support team with your order number and the reason for your request.

Email: support@luvielle.store

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as LUVIELLE is not responsible for returns lost during transit.

Thank you for choosing LUVIELLE. We appreciate your trust and are committed to providing exceptional products and customer service.